Let your patients know you care

More time for you and better outcomes for
your patients with practical doctor-patient communication tools.

Free Workbook:
10 Kickass Improvements for Doctor-Patient Communication

Upgrade your medical practice today.

A Greatheart Communication Course

Be The Doctor You’ve Always Wanted To Be

effective and efficient Doctor-Patient Communication

Equip yourself with the communication tools and techniques you need to take back control of your schedule and achieve better outcomes for your patients.

DB+

A greatheart communications course

Be The Doctor You’ve Always Wanted To Be

Equip yourself with the communication tools and techniques you need to take back control of your schedule and achieve better outcomes for your patients.

Communication hub

Resources

In-depth case presentations to learn from and apply to your complex clinical encounters​.

Blog

Stay up-to-date with stories, insights and actionable advice from Dr. Greatheart.

Books

Deep dive into the specifics of 2SLGBTQ+ healthcare and emerge with knowledge & understanding.

articles

We have 15 minutes today

We have 15 minutes today

 We know that doctors of different types and stripes have different appointment lengths, and if you're working on an inpatient service you may not have a specific schedule.  Regardless of whether you have eight, fifteen or thirty minutes (like I do in my clinic for...

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Agenda setting for the doctor-patient clinical encounter

Agenda setting for the doctor-patient clinical encounter

Ask ‘What else?’ As doctors, there are few things more frustrating than attending a department or other meeting without a clear agenda, so it makes sense that we and our patients have the same expectation of why we are meeting and why we’re gathering and what we’re...

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Ninety Seconds

Ninety Seconds

A worsening doctor-patient communication problem Back in Medical school, we learned that doctors are quick to interrupt patients at the very start of the clinical encounter — my colleagues and I all committed to doing better.   Interestingly, that study from the 1980s...

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An extraordinary full-circle moment

An extraordinary full-circle moment

Rest in Power, Mary Lou! Mary Lou smiled wide as she spoke to me. Sure, she would help teach a safe sex workshop to the Friday night LGBTQ+ youth group, but first I'd have to come by the clinic myself for a check up. That way I could talk from experience, she...

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How to diagnose gender dysphoria. 

How to diagnose gender dysphoria. 

how do I know if my patient is transgender? In my practice I work with many medical students and residents who we train in part to provide gender affirming care. I frequently speak with colleagues who know I have a transgender-inclusive family practice and field many...

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books

Transforming Practice:

Life Stories of Transgender Men that Change How Health Providers Work

Marcus Greatheart MD MSW

Annals of Gay Sexuality:

The Contemporary HIV Zeitgeist

Marcus Greatheart MD MSW

“I feel more capable of choosing language and techniques in my communication as a physician, supporting patients in a way that lifts us both up.” 

-Rita McCracken MD PhD, Family Doctor, UBC Assistant Professor

@DrRitaMc

about

MEET MARCUS GREATHEART MD MSW

Marcus Greatheart is a practicing physician, registered social worker, author and a doctor-patient communication specialist.


Leveraging his decades of experience in social work and medicine, he trains overloaded doctors to deploy time-saving communication tools and techniques with their patients. In doing so, he coaches physicians to take control of their schedule, achieve better outcomes for their patients, demystify complicated clinical encounters and reduce burnout.

Connect with Marcus 

about

I was 40 years old when I packed up and moved across the country to start Medical School.

I arrived with a real sense of calling as a doctor. In my back pocket I had a BA in Art History and a Master’s degree in Social Work. I didn’t need a Science degree to get into Med school, but I sure needed one on the first day.

It was a challenging journey but when I finished, I moved back to my hometown to complete a residency in Family Medicine.

As a resident, I noticed the many comments I received on my last name.

“You should be a cardiologist, or a pediatrician,” they said, if they even got my name right. I got Greyheart and, of course, Braveheart (ugh, that terrible movie!) Goodheart is a tough one because when I reply “Great, not Good,” I sound like I’m full of myself.

What I could not have anticipated was the comfort my name would give patients, especially at 2AM in the hospital. Patients and their familiies would ask me about my name, or comment that I must be a good doctor with my name, and the small talk helped initially-nervous patients relax and tell me what brought them to the ER.

Nowadays, I work alongside the city’s 5 percent most complex patients with medical, mental health and psychosocial issues, using strengths-based and trauma-informed practice through a social justice lense.

I live with my beekeeper husband, Brandford, and our Golden Retriever pup Vince.

– Marcus Greatheart